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  • What types of services do you offer?
    We offer a wide range of services, which you can view on our Services page. If a specific service you're looking for is not listed, please contact us, as we can provide hundreds of services and only list the main ones. If we can't provide a service, we can refer you to one of our trusted partners.
  • What are your hours of operation?
    Our business hours are 9 AM - 5 PM EST.
  • What is your pricing structure?
    We create fully customized packages for our clients, with pricing varying according to the level of support required. While the specifics may differ, our pricing structure remains consistently competitive, ensuring you receive exceptional value and the most efficient use of your resources at a cost that aligns with your budget and needs.
  • Where is Elite Executive Ease located?
    Our headquarters is in Boca Raton, but we serve clients nationwide and internationally as well.
  • Do you provide services for international clients or those in different time zones?
    Absolutely! We have experience working with clients all around the world.
  • How do you ensure the privacy and security of my business information?
    At Elite Executive Ease, we take the privacy and security of your business information seriously. We employ a multi-layered approach to protect your sensitive data: Confidentiality agreements: All our team members are required to sign comprehensive confidentiality agreements to ensure that your information remains secure and confidential. Secure communication: We use encrypted communication channels for sensitive information, ensuring that your data is protected during transmission. Data storage and access: We store your data on secure servers with restricted access, and our team members only have access to the information necessary to complete their tasks. Regular security updates and audits: We regularly update our security protocols and perform internal audits to identify and address potential vulnerabilities. Employee training: Our team members receive ongoing training on data privacy and security best practices to ensure they handle your information responsibly. By implementing these measures, we strive to create a secure environment for your business information, giving you peace of mind while working with us.
  • What are the contract length terms?
    Our subscriptions operate on a month-to-month basis, so there's no unnecessary long-term commitment. We also provide options to "pause" your account. For service cancellations, we ask for a 30-day notice.
  • How quickly can I expect a response to a request?
    We operate from 9 AM - 5 PM EST and guarantee a response within these hours. However, we strive to respond as quickly as possible and may respond outside of our regular business hours depending on our availability. Customer service is our top priority, and we do our best to accommodate your needs. Urgent fees are available for last-minute requests.
  • Can I change my package or upgrade/downgrade?
    Yes, you can make changes to your package anytime. Your changes will be reflected in your next billing cycle.
  • How do you handle urgent or last-minute requests?
    We offer urgent fees for last-minute requests. Please note that we do our best to accommodate these requests, but we cannot guarantee that every last-minute request will be possible. The feasibility depends on the project size, nature, time provided, and our availability. We will be fully transparent with you and always strive to find the most efficient solution.
  • What is the process for submitting tasks or projects to you?
    We work with each client to identify their preferred method of communication, and we also have proven internal systems that we can recommend during our onboarding session.
  • Are there any additional fees for services not included in my package?
    We provide an A La Carte menu for clients seeking additional services outside of their package.
  • What tools or software do you use to manage tasks and collaborate with clients?
    We utilize a wide range of popular tech tools and continuously learn new ones. To see the tools we use, visit our Tool Kit page.
  • What happens if I'm not satisfied with your services?
    Customer satisfaction is our priority, and we believe in full transparency. Regular meetings are included in every package to ensure your satisfaction. If you are not satisfied, we will work with you to resolve the issue and adjust our approach to meet your needs.
  • How do you handle time off or vacations for my assigned point of contact?
    We will notify you well in advance and make arrangements to ensure your workflow is not disrupted.
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